What to Say When You Don't Know What to Say

I just lost my job. My mom died of cancer. My best friend was in a serious accident. When a family member, friend, neighbor, or coworker is in pain, he or she needs your support—even if you’re not sure what to do. Trusted Christian counselor Norm Wright offers this easy-to-follow handbook on how to respond to others during and after crises. As part of a national team that provides grief counseling following tragedies—including recent shootings and September 11—Norm knows firsthand what works whe