Using CiviCRM (2nd ed.)

Develop and implement a fully-functional, systematic CRM plan with CiviCRM About This Book Develop an integrated online system that manages contacts, donations, event registrations, memberships, bulk e-mail, campaigns, case management, and other functions such as activity tracking, grant distribution, and reporting.Plan a constituency relationship management strategy with ladders of engagement that will improve how your organization realizes its mission.Use case studies and step-by-step examples