Understanding and Improving Public Management Reforms

Why do top-down reforms to public services so often over-promise and under-deliver? Using five concepts from psychology, economics and organisational sociology, Thomas Elston addresses this pressing question of good governance. Rather than focusing on the challenge of implementation, Understanding and Improving Public Management Reforms reveals how flawed policy design is often the major contributor to reform failure. Cognitive bias, restrictive social institutions and inattention to ‘quiet cost