Turning Tyrants into Tools in Health Practice

'In order to provide integrated healthcare, we need to integrate a huge number of...entities. Each one of these entities can be a useful tool for our practice. To be effective practitioners, we hope to gain some mastery of them. But sometimes we feel as if they have mastery of us. There are days when we feel on top of our game, we keep to time, we know instantly what's wrong, the right treatment is immediately to hand, our colleagues are supportive and helpful, and birdsong drifts through our op