Tricky Conversations (3rd ed.)

In a world where tricky conversations can feel like navigating a minefield, Andrew Fuller serves as your guide, offering strategies to resolve conflicts and manage the dynamite sticks of humanity that are tricky people. From workplace politics to family dramas and romantic entanglements, learn how to wield the power of RESOLVE - R espond with respect E ngage S eek understanding O bserve feelings L ower the tone V alue-add, and E mpower - to emerge victorious from the battleground of interpersona