THE KINDNESS GAP

Many of our patients have just had it! They are angry, frustrated, disappointed, and disillusioned. For many patients, the healthcare they receive is inadequate and incomplete... a miss on the part of their doctors and healthcare teams. We are not talking about the accuracy of medical care but about how patients are treated. There is an empathy and kindness gap in healthcare, and many of us, as patients, have experienced it. It has existed for many years and continues to exist today. Behind ever