Tell Me Exactly What Happened

“Every day, I think about quitting this job.”?The job of an emergency call operator continues to change: new technology, new drills, new threats to the peace of the community. In this book, the author of Answering 911: Life in the Hot Seat returns, no longer a rookie, with new insights and stories that amaze and astound. ?“I’ve worked with some of the finest, funniest, most caring assholes who’ve ever lived.”?Caroline Burau takes a job in a single-person dispatch center for the city of White Bea