Stochastic Theory of Service Systems

International Series of Monographs in Pure and Applied Mathematics, Volume 103: Stochastic Theory of Service Systems focuses on the principles, methodologies, and approaches involved in the stochastic theory of service systems. The publication first examines the general description of service systems, characteristics of the arrival process, standard cases, and the distribution of waiting-times in the system M/M/c-delay. Discussions focus on "random" condition, probability of delay and average wa