Rethinking e-Government Services

Expecting substantial savings and improved public services a trend further accentuated by the financial and economic crisis beginning in 2008 OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today. This report gives a broad description of the shift in governments' focus on e-government de