Offshoring and working conditions in remote work

Advances in information and communication technologies (ICTs), combined with organizations seeking to reduce costs, have led to a dramatic growth in service sector offshoring and outsourcing, most notably to developing countries such as India. However, despite a burgeoning literature on this phenomenon, little attention has been given to the working and employment conditions that exist in the growing number of workplaces providing business process outsourcing andIT-enabled services in developing