Mastering Zendesk

Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer servicesLearn how to expand the capabilities of Zendesk by integrating and extending it with third-party toolsA master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock t