Lessons from Ground Zero

It ranked among journalism's finest hours. That is what was heard in the weeks following September 11, 2001. They made mistakes, of course, but in covering one of the biggest disasters ever to hit the United States, journalists used their training, their experience, their understanding, and their sensitivity to provide coverage that helped bring understanding and a sense of calm to the chaos. Their performance did not end with reporting the immediate impact of the catastrophe. They continued to