Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition

Your organization can have a top-notch customer service plan fully supported by management, but if the bedside staff does not embrace the approach, it may as well not exist. The authors of this unique book contend that the best way to get buy-in from provider staff is to show them how customer service can make their difficult job of clinical care—easier! Written by practicing physicians, this book includes expert strategies and advice about connecting with your staff on their level. Use the stor