ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond (2nd ed.)

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital o