ITIL® 4 Direct, Plan and Improve (DPI)

ITIL® 4 Direct, Plan and Improve If you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset practitioners should seek beyond Foundation level. DPI is the only one of the ITIL 4 advanced level cou