ITIL® 2011 The Story Continues

The Complete Beginners' Guide to ITIL Key Features Explains ITIL service strategy and guiding principles Covers all ITIL processes, roles, and functions Describes the ITIL service lifecycle and standards for service design and development An explanation is given in untraditional Layman’s language, with easy to follow examples Explores issues of creating and maintaining value for clients through monitoring Dr Pratul Sharma’s exposure to working Industry movers, good practices of IT Service Manage