IT for Business (IT4B)

Learn how to integrate well-known concepts, methods and processes from ITIL® and COBIT®, combining the best from each approach. IT4B is not about reinventing your favourite method, but putting it into the context of improvement and identifying any potential gaps. Written by service management experts with years of real-life experience, ensuring sensible, practical and effective advice. This book reads like a conversation on IT service management. Rather than reinventing traditional IT frameworks