Improving Local Government Performance through Benchmarking

Improving Local Government Performance through Benchmarking sets the record straight on benchmarking and its value for performance improvement in local government. Benchmarking is a widely adopted public management reform of recent decades; yet, it is often misunderstood by city and county governments; viewed too narrowly; or underappreciated by managers, elected officials, and students of local government for its potential as a tool. This book helps students of public administration and practit