Health Services Management: A Case Study Approach, Twelfth Edition (12th ed.)

Health Services Management: A Case Study Approach provides an overview of management and organizational behavior theory by inviting readers to analyze and respond to common managerial predicaments. The book includes a mix of vignette-style and data-driven cases, each of which enables readers to hone their management skills by navigating challenges that, just as in real life, do not have a single "right" answer.   This 12th edition contains 54 cases, 18 of which are new and address