Effective Communication for Health Professionals - E-Book (2nd ed.)

- NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace- NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders.- NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients.- UPDATED! Content reflects the most current communication tools for the modern healthcare setting.- NEW! Full-color design and