Digital Culture Shock

How culture shapes the design and use of technology—and how we can resist the one-size-fits-all approach to technology design Robots that encroach on your personal space, baffling emojis, a chatbot that gives you an answer that seems terribly rude—does any of this sound familiar? If so, you may know what it feels like to experience a clash of cultures, or even culture shock, in technology. Culture—shared values, norms, and behaviors—influences both the design of technology and its use. An encoun