De-Escalating Violence in Healthcare

Violent incidents are more than four times as likely to occur in healthcare settings than in other professional workplaces, taking a toll on healthcare workers and spurring providers and policymakers to solve the increasing impact of violence.The most beneficial method of preventing healthcare violence is de-escalation—using therapeutic communication and interventions to defuse emotional tension. In De-Escalating Violence in Healthcare, author S. E. McKnight provides tools and techniques to help