Cultivating Civility

Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their  acclaimed examination of the dysfunctional library  ("should be essential reading for library leaders" raves  Journal of the Australian Library and Information Association ), here the authors present a book of proactive soluti