Consumerism in the Human Services

This book captures the evolution of consumerism in the human services.  By addressing the changing roles and contributions of consumers (those working within human service organizations and systems and those working outside of those organizations and systems) the author offers an encompassing framework of consumerism.  This framework is multidimensional and incorporates multiple types and forms of consumerism.  The author offers a rationale for consumerism in the human services, i