Can better working conditions improve the performance of SMEs?

This study reviews the literature on the link between working conditions, safety and health and skills development, on the one hand, and increased productivity on the other, with a specific focus on small and medium-sized enterprises (SMEs). The writers find research evidence of an association between good workplace practices and various types of positive enterprise-level outcomes. These positive outcomes include reduced employee turnover, improved profitability and higher levels of customer sat