A Physician Guidebook to The Best Patient Experience

Providing a satisfying patient experience is not only the right thing to do—it is the key to clinical and business success. A Physician Guidebook to The Best Patient Experience details the nuts-and-bolts behaviors that produce great physician–patient interactions. It helps physicians tackle the challenge of modifying ingrained behaviors to make changes that stick—and bolster their patient satisfaction scores. An exceptional resource for doctors, this practical guide features checklists, scorecar